This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Friends and Family Test

Would you recommend us to your friends and family? and are you happy with the services? Click on the Friends and Family Test on the right hand side.

PPG You said, We did

We now have a you said, we did progress report based on the results from our PPG. Click the Group Results tab from here

Online Appointments

Now you can book some appointments online!
See the latest news section for more details.

Online Prescriptions

Now you can request your repeat prescriptions online!
See the latest news section for more details.

SMS Appointment Reminders

With your consent, we can text you (free) a confirmation of your appointment and a reminder message a day before.
See the latest news section for more details.

Self Check-In Board

The new self check-in screen has arrived and is up and running. So avoid the queue and try it out when arriving for an appointment. It is simple to use but please ask at reception if you need any help

Patient Participation Group

 Thanks to all those who signed up to our Patient Group. We are currently running this year's major patient questionnaire and will share the results in mid-october. Please look out for further information in the "Latest News" section. We always welcome new members so please go to the Patient Group page if you would like to join.

Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.

 

This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice and speak with our reception team you will see the value of seeing another healthcare professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Download our frequently asked questions (FAQs)

Download a leaflet



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website