Welcome to Rooley Lane Medical Centre
The Doctors and Staff at Rooley Lane Medical Centre in Bradford are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
NEW - Telephone system - Friday 5th November from 10am
Hopefully now we have sorted any teething issues we had with our new phone system. Everyone now will get into the queue system, you should never receive a busy signal again.
We will also have access to real time statistics so we can quickly identify areas where we need to work on at different times during the day.
As part of the queuing system, the phone system will offer you a Q-busting system. If you accept it, the system will automatically ring you back when you are queue position 1, so you dont have to remain on the phone.
We are delighted to integrate this phone system into our practice and hope you have a good experience compared to our previous system.
The NHS is currently offering Covid-19 vaccinations to people in the following priority groups:
Please contact the Vaccination line 119
Please note that vaccinations are free of charge and only available through the NHS. Anyone who claims to be able to provide you with a vaccine for a fee is likely to be committing a crime and should be reported to the Police online or by calling 112. The NHS will never ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine.
In the meantime, please continue to follow local restrictions, social distancing measures, and hand hygiene guidance, all of which will still save lives.
Covid 1st and 2nd Doses (16+)
We are currently unable to do any further 1st or 2nd dose Covid jabs. Please ring 119 to book in and find a local vaccination site.
This jab is due 6 months after your 2nd Covid vaccine. We are not able to do the covid boosters at practice. Again please ring 119 to book in a local vaccination site.
Healthy 12-15 year olds
These vaccines should be done in schools. We cannot do these vaccines at the surgery. Please liaise with your school to find out when your child can have this done.
From November Rooley Lane Medical Centre are supporting medical students on placement from the University of Leeds. This is an opportunity for medical students to learn about general practice, day to day health and care in the community, the breath and limits of what we can treat in the community, and the impact of people’s lives on their health and vice versa.
It’s also a really good opportunity to show them what a great job being a GP is and encourage them to train as GPs of the future. Medical students will be at the practice 1 day a week for blocks of 5 or 10 weeks between now and April. They will be sitting in and observing how different team members work including doctors, nurses, reception staff, and some of our community colleagues. They may also be listening in to telephone conversations. They will also be talking to patients and learning to take a medical history and how to examine patients.
It can be fun talking to medical students. But we also recognise some people may not want to see the doctor or nurse with a medical student present. This is absolutely fine, you can ask a medical student to leave at any time without it affecting your care or the way we treat you, just let us know before or during the consultation.
Do you need help or support?
If you need help or have a particular need please ring and talk to one of our friendly team who will take some details and pass them onto the relevant service. Call 01274 431000.
We can help by:
- picking up shopping
- delivering a food parcel to eligible people
- ringing for a friendly chat
- problem solving
See our website for more information about local support and volunteering to help others.
TELEPHONE TRIAGE ONLY
We are operating on a full telephone triage appointment system. When you speak to a receptionist they will book you a telephone slot with the GP.
If the GP needs to see you then they will do a video consultation with you.
However if they feel you need a face to face appointment then they will book you an appointment that day.
Further information is explained on the phone message when you ring us on 01274 223118.
The Care Quality Commission (CQC) have rated us as "Good" overall and as "Good" in all of the individual categories from an inspection on the 18th March 2019.
Click here to access Systmonline:
- you can book appointments,
- request medication,
- view your online record.
NEW - GP National Survey
We would greatly appreciate it if you could complete the form and then send it back as the results reflect on us. The more people that complete the form the better feedback we can get on our quality of services.
This will not only help us provide a better quality of care it will also improve other local NHS services in your area.
Visit for https://www.gp-patient.co.uk/ more information
NEW - Care Navigation
When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you. This is because we have introduced something called Care Navigation. It means our receptionists has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.
Our reception team will never offer clinical advice. Instead, this new way of working is about offering you a choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often by quicker and means you may need to need to see a GP at all.
Click here to view more information regarding this new service
Surgery closed for training
The surgery will be closed on Weds 20th October from 12pm until Thursday 21st October at 8am.
Surgery closed for Bank Holiday/Christmas
- Mon 27th December
- Tues 28th December
- Mon 13rd January 2022
National Diabetes Audit (NDA)
We take part in the National Diabetes Audit which is an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.
More information can be found here.
Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.
If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.
Issues regarding the waste land in the car park
We have had several people asking us why we haven't extended the car park into the wasteland behind it. It is infact private land, and although it is extended on the end of our car park, ourselves and Bowling Hall aren’t allowed to do anything with it. We have also looked to see what gains we could make if the land was ours, and it would be very little infact due to the large number of existing car park spaces on the back row which would have to remove to provide any access to it.
However, the car park and the issues it comes with are constantly on our minds and if something does arise in the future we will definitely look into it.
Ways to cancel your appointment
If you are having trouble getting through the phones at any time of the day to try and cancel an appointment, then you can try the following:
1) Sign up to SystmOnline in the surgery. This allows you to book and cancel prebooked systmonline appointments as well as request medications so you never have to phone us. This is the fastest and easiest method and we encourage everyone to sign up to this service within the practice.
2) Click on the cancel appointment button on the bottom of this page. You can also click here to take you straight to short form to fill out, of name, dob, appointment time.
If you would like any more information regarding SystmOnline then please click here or ask at reception.
We are a training practice!
We are an accredited GP Training Practice. The GP Registrar will remain with us for a period usually between 6-12 months. You may therefore be offered an appointment with the GP Registrar.
The first few weeks of the GP Registrars training will involve them ‘sitting in’ with other clinical members of the Practice team. If you have any questions or concerns about this or do not want the registrar to be present please inform the receptionist or clinician at the time.
The GP registrars need to video record some of their consultations as part of their assessment and you may be asked if you are happy to take part in this if you have an appointment with the GP registrar. However please note that all videos are kept confidential and are destroyed when no longer required.
Click here for the full information regarding our GP Registrars.
AUTOMATED TELEPHONE SYSTEM
The surgery now has an automated telephone system. Please be aware all calls are recorded for training and monitoring purposes only.
Accessible Information Standard
The aim of the accessible information standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.
If you have a information or communication need, please let reception know and we can quickly update your records to show this requirement.
To find out more about this standard scheme which we have to comply with please click here
Healthwatch are an independent champion for people who use health and social care services. They make sure that those running services, put people at the heart of care.
Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
They focus on ensuring that people’s worries and concerns about current services are addressed.
Click on the link below to view their website.
The practice has access to an on the day interpreting service using a company called Enable2. Please tell the receptionist what language you need when you book an appointment. The clinician will then contact the interpreter, and then the interpreter will contact you. You will then be a 3 way call conference.
Warfarin Monitoring Service
We now have a Warfarin monitoring service at our practice. Click here for more information regarding this clinic
Electronic Prescription Service
The Electronic Prescription Service allows your prescription to be sent electronically to a pharmacy of your choice.
To sign up, you need to speak to your preferred pharmacy and complete a form to confirm that they can receive your prescription directly.
Once you have signed up, your chosen pharmacy will receive your prescription electronically and you will not have to pick up your paper prescription from us.
If you have already nominated a pharmacy, your prescription will be sent to them electronically unless you tell us otherwise. If you need to obtain a paper prescription for any reason, just let us know at the time of ordering.
This service is optional and you can continue to collect paper prescriptions as you do now if you prefer.
For more information, please speak to your pharmacist or a member of reception.
You can now check online to see if your postcode is in our catchment area!
Please click on the link below so you can to see if your current or new address is in our catchment area
The Rooley Lane Pharmacy is now operational within our surgery.
The present Partners are shareholders within the pharmacy but the pharmacy business is a separate entity to the practice.
Our patients are not obliged to use this pharmacy, it is the patients choice to which pharmacy they wish to use.
THE NEW 111 SERVICE - This will replace NHSDirect
NHS 111 is a service that's designed to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones
For more information regarding the 111 service from the NHS please click here
Important: If you need a doctor in an emergency before 6.30 pm Mon-Fri please RING 01274 223118.
If it is after 6.30pm Mon-Fri or anytime over the weekend please dial 111 – this is a free number.
Tackling missed appointments
The practice policy is that after 3 appointments within a year you will be sent a letter. The practice will be actively sending out letters to patients who have missed 3 or more appointments in the last year informing them that carrying on in this manner will result in them being removed from the practice list.
The prices of prescriptions are going up, click here to check the new prices!
If you require a chaperone to be present in your appointment, please let the receptionist know at the time of booking the appointment. This will ensure the chaperone will be ready as soon as your appointment starts.
The main doors, consulting rooms and treatment rooms are accessible by wheelchair. We have specially designed toilet facilities for wheelchair access. We also have a Hearing Loop for the hard of hearing, please enquire at the reception desk.
Private Interview Room
We have a private interview room if you wish to speak to the receptionist in private and in confidence.
Breast feeding your child is permitted within the surgery. If you would like a private room then this can be arranged. Please let a receptionist know at the desk.
Guide dogs are permitted within the surgery.
Patient Participation Group
Over the last year we have had a Patient Participation Group running. The aim of the group (made up entirely of patients at this surgery) is to give your views of how certain aspects of the surgery should be run and to identify then try to implement priority issues. Please click on the Patient Group link on the right hand column for a report of how this has gone and what changes have been made as a direct result of patient input. If you would like to join then please click on the link and view the various sections which explain what to do.
Please click on the "Latest News" tab for Surgery Announcements. This is found at the top of the links on the right hand side of this page
(Site updated 09/11/2021)